Originally Posted by
pdxasflyer
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
Even the website for the online booking is a joke and I am not laughing, the price jumps by hundreds of dollars (as much as $US500) from one day to next for same schedule flights and class. CX should not be patting themselves until the customers are satisfied with the results. Migratiing to a new system and software is a major operation, similar to your PC at business or home when you upgrade. There will always be some fine tuning done constantly and to prematurely say a "success" is blowing your own trumpet.