Originally Posted by
pdxasflyer
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
+1 What a clusterf***
I was unaware of this system migration until 15 minutes ago when I attempted to book a 16 segment Oneworld award with a bunch of segments on CX. AA said they are unable to book anything at all on CX. I asked for a hold on my IAD-LAX-HNL-HND-GMP segments until CX gets their act together but plat agent tried to tell me 24hr hold is max. She clearly didn't give a sh*t and had no interest in working with me so I got a supervisor on the phone who was very helpful. She ticketed me for the existing segments (booked as separate one way awards or something like that) and put a waiver in the notes for miles redeposit fee. Once CX is back up I can apparently shift my existing segments/seats to a OW award and add on the CX segments that I need.
She was confident this would work and seemed pretty competent but I'm pretty worried...especially since my trip commences on the 25th. Let's hope CX gets their act together over the weekend.