Originally Posted by darben

I was denied I booked a cancelable rate on BW for Hammond, LA and orbitz had a cancelable rate $15.00 cheaper. BW rejected the claim as they have a 30 day advance purchase non refundable that is lower. The agent told me the terms do not have to match they can match the refundable rate to any rate refundable or not. I pointed out the T&C's said
"The rate comparison will be conducted using the same price and/or tax policy" I asked what that meant, agent did not know. She would not connect me with anyone else.

WORTHLESS PROGRAM TO ME