Thanks for the b-day present, DL
Yet another missed upgrade, uncontrolled gate lice, delayed departure, and totally useless gate agents. I've now missed as many upgrades in the 33 days of 2012 as I did in all of 2011. I know I'm just a lowly DM gamer/ham sandwich, but come on Delta...help a guy out on his birthday!!
I really hope that things improve come March 1st...
(rant over)