Reasonable timekeeping. Pleasant staff. Not easy booking direct and their online system is a mess. Their business class seems a bargain in terms of price until you try the exceedingly average seats and hold down your nausea when you see the dishes they put before you. As for their club lounge in the airport in Malta, you'll want to leave and walk around the snack bars in duty free and get a decent cup of coffee and an edible bite to eat. Their club lounge in Heathrow is okay because they borrow Etihad's