*G trumps 1K on United UDU
My biz partner and I are on UA 0307 this Thursday. He is CO Plat, I am CO Plat and UA 1K. We both booked the flights on CO.com. Last week I phoned CO and asked to have my 1K number put in the reservation thinking it would increase my chance at an upgrade.
Today he got the UDU, while I did not. I phoned the 1K desk where for 15 minutes the agent had me alternating on hold and listening to an explanation that *G is the same rank as 1K. After asking for a supervisor, the supervisor told me the same thing.
Finally, she said "well now that I look closely I can see your CO OP number is the main number on this rez, which is why you look to be the same rank as your friend". I ask her to fix that and make my 1K number the main number. She does and then says "tough luck, FC is full".
What a lovely result. Thanks UACO. What a wonderfully transparent and smooth process this has been.
No apology. No "I'm sorry this was mixed up". Just "too bad".
I expect better treatment...