Originally Posted by
hooterbif
Here is a data point.
I have XN ticket on Continental metal. I have a OnePass Mastercard. I checked in at -24 hours. Two minutes later I called the Elite desk. I asked them where I was on the upgrade list. I told them that the upgrade list online showed nobody. There were 4 open first class seats. I was told that I was #2 on the upgrade list. I hung up. Within 15 minutes, all the available first class seats had been taken by upgrades (mine not being one).
So, I guess some people chose to pay for an upgrade when they checked in? I didn't get an offer to pay for one.
Any other guesses?
No data point but check this
http://www.flyertalk.com/forum/conti...rd-ticket.html
Basically this is broken. I have talked to other FTers, talked to Elite desk agent who gave me all sorts of excuses, and tested by booking flights and checking in but nada. So the promise is no good. Good luck!