Originally Posted by
panyafe
Since you have IDC/IEC cards, could you tell me a bit about how their Client Services Team works? Do they provide a good service? I cannot say that I am disappointed at the level of attention given by the Spanish crew, but neither can I say that I am overly satisfied. I usually have to wait for 2 days or so for an email of mine to be responded - that is if I ever receive one!
Amex ICC Customer Service is based out of Brighton in the UK. Calls are answered promptly by polite, knowledgeable staff and my expectations have always been met. I have not had the need to use the purchase protection or any of the add-on insurance products, so I can't comment on that. The only number I have is a UK number. AFAIK, they don't have a toll-free US number - possibly an inconvenience for some, but I am sure they'd accept collect calls. They also don't have a secure messaging system for communication like Amex US. Representatives will followup by email if needs be.
The ICC website is very minimal. You can view PDFs of old statements but that's about it. It is not a patch on the Amex US website. They introduced ACH/Direct Debit from US-based checking accounts last November - long over due!
Originally Posted by
panyafe
One more thing, regarding the offers they have got, what are they like? In Spain, I receive offers for general AmEx holders and I have yet to receive anything specifically for Plat members.
There's never any offers on the statements I get. I get a small MR catalogue each year, but that's it.