I'm based in Bangkok, so maybe it's different for non-USA address? I didn't ask for anything, just sent the complaint via online customer complaints.

I still think comp was very generous, but all told, it was about 3 hours (I didn't hit the upgrade from SEA-MSP, first time miss as PM) without any water, etc. since I very literally ran to the gate and just made the flight = 1 hour before landing, the 1 hour wait, the run to the gate + wait for any service. Well, it isn't a life-threatening thing! but it was annoying, I complained, and they were generous. Delta, keeps winning my business with things like this. Not always perfect, but excellent response.