Good news! Now I have to change my two tickets MAD-PMI-MAD for February and March. I do not expect to be such an easy task to get this sorted so I will have to see how this unfolds.

Truly, this does not surprise me. The service was foul and so was their communication campaign about Spanair being "La de todos" ("Everyone's airline"). Their campaign was about asking consumers/clients about ideas on how to offer a good frequent flyer programme - not a very difficult thing to achieve, in my opinion. The lack of consistency on the transparency they were transmitting and the real service that was being offered, was preposterous to say the least.

Spanair represents the average Spanish company whose incapability towards being business oriented had always been insultingly palpable. No special offers for Silver status or for their Spanair Plus AmEx Gold card holders, poor service, special fees were applied on phone bills when calling Spanair's CS, 90% of their flights suffered delays etc...