Originally Posted by Kona Flyer

Going against the passive grumpy advice of most on flyertalk, I pursued Delta for an acceptable resolution, ultimately accepting two $800 travel awards for the inconvenience of being bumped out of our First Class seats from Hawaii. We used those awards to book two coach tickets to Puerto Vallarta. Ironically, after seven lovely nights in Mexico, our Delta jet failed to leave the gate for our return home -- nonfunctional navigation system. Delta put the entire flight up at the Marriott Casa Magna resort for the night, comp'ed dinner & drinks, transportation, the works. We figured that blip in performance cost them $25,000 in customer care alone, let alone the expense of adding a flight the next day to take care of the overflow.