How does one reach Executive Club / Avios in the US???
I've got 100,000+ miles and change from the Chase credit card deal and have been trying to use them to no avail. I've been searching for partner awards on britishairways.com, but frequently, it just lists BA-connections and fails to display partner award availability.
Example: I cannot get it to find any availability JFK-NRT on American on any date -- or any availability JFK-LHR on American on any date. Ever. I've tried hundreds of dates and many other routes. Also, I might need to combine business and economy or first or do two one-way tickets, and I don't want to do this on the website but would rather do it with a person.
When i call the US 800 number listed on the website, it hangs up on me after saying that all agents are busy. If I call the non-800 US number, I get busy signals. This has been going on for MONTHS. When I call the number in the UK at my own expense, I get on the line with agents immediately but they tell me they can't help with any US-based account.
How in the world can BA get away with this? I want to speak to an agent, check for availability because the website is often broken, and book something. Am I doing something wrong here? How do I speak to a person?????