Just went through the check-in process on CO for two itineraries and had the boarding passes sent to my email. Email says that BPs need to be obtained at the airport. Checked the upgrade waitlist and neither of our names is on the waitlist (I even gave it time to update).

Called CO ELITE and was told that I didn't check-in. I read the specific wording from the site to the agent "Thank you for checking-in at continental.com .... We look forward to seeing you at the airport.... yadda yadda" and she told me she was sorry but I did not check-in.

I asked her if she could check me in, and she said I should do that on the website. We went back and forth a few times with me explaining that I checked in online and her telling me that I was not checked-in but I could check-in online.

Escalated to online support. He says I'm not checked-in. He takes my info, says okay, you're checked-in. Looks at the upgrade list, I'm not there. Then he says I'm not checked-in. Tells me that my upgrade will not take place unless I check-in.

What gives? Why would the website tell me I'm checked-in if I'm not checked-in? Looking more and more like .bomb every day.