I can understand why you are frustrated at Emirates and I too would be in that situation, but to be brutally honest I think that that situation could happen with any airline, unless this sort of situation happens in the EU and you have booked in the EU, in which case certain standards apply. I don't think that this is necessarily about how much Emirates cares about its customers, but more about how much it can do about certain problems. In terms of caring about its frequent flyers, my father is on silver, and every couple of years they upgrade him to business at no cost or miles. If he happens to be travelling with my mother and I, they upgrade us too. I think that the same could happen with Qatar or any other airline, unless you book the hotels through them or as I said earlier.