Channa, thanks so much for putting this together. It is really appreciated. I know it takes a great deal of effort to keep it up to date. I also appreciate that you have attempted to start a list of the improvements we will experience with SHARES as well. Having this information (whether perfectly accurate or not) will be helpful with preplanning and setting expectations.

For those that aren’t aware that SHARES is a fact, I have also heard from more than one UACO source that SHARES is it and there is no ambiguity about which system will survive.
At both the “United Clubs” in Houston and SFO I have heard that UACO still doesn’t know which system they are going to use for the Club (i.e.: check-in function) and it might NOT be the CO system. When I was checking in sans card at one of the Clubs in Houston and lamenting about having to find and carry my card in the future, the (CO) rep said that they may go with the UA system. However, a decision may have already been made as my data points are a month old.
Thanks for “chiming in” and sharing your knowledge. Any corrections you can provide would be appreciated.

Exactly. Well put.
I hope she is incorrect. I rarely check a bag, but when I do it eases my concerns to know that UA most likely knows where my bag is. They have had to use this functionality more than once for me as they frequently re-route my bags. If I don’t see my bags on the carrousel (or am suspicious that my bags were rerouted to avoid regional jet weight and balance issues) I can go to the baggage office and they will tell me where my bags are. Often there are in the back room and almost immediately accessible. When UA has “lost” my bag I am comforted when the rep can tell me exactly where my bag is and approximately when it will arrive at my home airport. It is also comforting when my bags and I are split and they can tell me exactly where a few thousand dollars in scuba gear is sitting.
Ditto! I just do NOT hold much hope that in the end they will implement the best systems from the passenger perspective.
I like the UA system. It gives the agent discretion. I don’t have to be the first on the list to get a bump nor wait until the end to get processed. Once when a GA knew he had too many people due to a down gauge, when he saw my boarding pass he immediately rebooked us and let us take off for the RCC rather than wait until the very end when he determined who made the cut and processed them. He had a need, he had a list, but he wasn’t processing very many people when he processed me as he seemed to be waiting to see who volunteered and the best bump solutions for UA. It looked like he didn’t plan on taking people in the order they signed up. Other times I have had GAs move me to the top of the list because of my MP level.

I realize there are people who may be upset that status has given me extra bumps, but better, more expeditious treatment is sometimes a benefit of flying the same carrier frequently. I happily yield to a GS, absolutely do not begrudge their better benefits and am very glad they spend tens of thousands with UA on high price fares as that keeps UA in the air so that I can continue to fly UA.
I hope not.
I hope they continue to give higher priority of someone who is rebooked due to IRROPs. Getting a fare bonus is small compensation for the inconvenience. Passengers suffering an IRROP should be given a higher priority than people wanting to change flights for convenience, buy a ticket or standby. Having “PA” priority status has helped me a number of times.

Channa, once again: thank you for all your effort and THANKS TO ALL who share their information and perspectives about the systems/procedures/rules with the rest of us or advocate for better systems/procedures/rules for the passengers.