Originally Posted by
TWA Guy
I submitted a complaint online to customer care almost two weeks ago and have gotten no response. Is there a phone number to call or should I just call the onepass service center? I already have a case number. Thanks!
I followed the procedure for scanning BPs and ticket receipt and submitting to
[email protected] almost three weeks ago and have not received anything beyond an initial automated response. This was for a missing flight credit.
Is a 3-week delay normal? Is there any kind of elite escalation?