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Thread: Global Entry - Error message
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Old Jan 3, 2012 | 5:38 pm
  #11  
nrr
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Join Date: Jul 2003
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Originally Posted by greasy
I've posted this under policy debate, but hasn't got much respond. I'm really frustrated here, sorry for re-posting, but hopefully in this sub-forum more of you might have experienced this before and be able to help out.

http://www.flyertalk.com/forum/check...r-message.html

So basically, my Global Entry pass stopped working about 3 months ago. Doesn't matter which entry point I come in, doesn't matter which machine I use, I get the same error message, and no one, not even CBP officers, seem to be able to help me.



I've been back to the CBP office to have it re-scan, I've log on to the website and re-enter my info myself, but the problem persist.

I'm running out of options here, please FTers, please help me out.
The only people who could straighten this out are those who have access the computer program which runs the GE system. Back in Feb. 2011, I had a problem clearing GE--I got an "X", shortly afterwards, I received an email, asking to describe in detail the problem I had. The address I responded to was [email protected].
Send an email to them (describing in detail your problem).
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