Originally Posted by
Baze
And what is CO lost luggage rate compared to UA's. If it is statistically the same as UA's then what's the big deal. If it is really worse than UA and this information is correct then it is a big deal and should be looked at.
I don't agree - if it is MY BAG that is what matters. And the times I needed to know where MY BAG was United Airlines was able to trace it for me.
Agree on your point that this lack of capability (which is the same as WN I found out the hard way) needs to be validated.