Originally Posted by
Baze
Before everybody gets too upset, even the OP was asking for someone in CO to verify the information. This is only one person who talked to a Service Director at DEN. Nothing is verified. If does turn out to be correct is a huge step back and down but I would like it to be confirmed before getting all upset about it. And what is CO lost luggage rate compared to UA's. If it is statistically the same as UA's then what's the big deal. If it is really worse than UA and this information is correct then it is a big deal and should be looked at. But lets not jump to conclusions without facts.
The mishandle rates are not too far off (UA is slightly better than CO at the moment). The issue is more of a lack of information and certainty. If they're guessing and hoping your bag is on this flight vs. knowing for sure is the issue.
It's nice to know your bag didn't make it and you can file the report and not wait around for 45 minutes for the whole plane to dump its load of bags.