Originally Posted by kenn0223

She said that SHARES (or whatever the baggage subsystem is called) does not include any real-time bag tracking component and that they will stop scanning bags durring aircraft loading, unloading, and a bag-belt delivery when UA transitions to SHARES. As many of you know, UA is somewhat unique in that they scan a bag several times throughout the journey and maintain that scan history (similar to FedEx). This history and help resolve lost bag issues much more quickly and I imagine saves both UA and customers with displaced bags a lot of time and money. I think Delta has implemented the process (and even allows customers to follow along with their iPhones) but CO has not and the new UA will not.