<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by After Burner:
One example I do remember: I went through the entire process to the purchase step. I was booking an e-ticket. The purchase step failed with the following error:
Unable to verify airfare and rules.
Please contact your support desk to validate this reservation.
At that point I just gave up and rebooked the ticket through a more reliable channel. A week later, I received, by mail, paper tickets for the "failed" PTO booking!
I will never use PTO to book a flight again.</font>
That is exactly what happened to me as well. The folks on the other end of the phone refused to correct the erroneously issued ticket and made me deal with BMI, the carrier, to have everything rectified. The software doesn't even exist on my computer anymore.