FlyerTalk Forums - View Single Post - AA policy and issues: cabin, hold & service animals & pets (consolidated)
Old Dec 29, 2011 | 11:33 am
  #6  
Microwave
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Originally Posted by FWAAA
Perhaps the dog was an emotional support animal, not required to remain in a carrier. Service animals are free and not required to be caged.
That would be my guess as well.

Originally Posted by IFlyHarder
I wondered about whether it was a service animal. I didn't see any special collar which I thought they were supposed to wear.
Neither service animals nor the owners that are legally entitled to them are required to publicly brandish themselves as such. It's a matter for the passenger needing the accommodation and the company providing the conveyance; other people do not need to be privy, and I find it least intrusive and embarrassing to leave the matter at that.
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