Wondering what experience people have had with PTO. I booked a YVR-LHR-GLA trip using it. No problems. Got a voicemail from the PTO desk to say it was all fine, but I had to get seat assignments for the BD leg in LHR (no big deal I know they dont preassign). Today the tickets arrived, with a whole segment missing from LHR-GLA....
Of course it then took 25 mins on the phone on hold while this was sorted out, someone at that end deleted the flight (though it was still showing on my PTO itinerary). Now I am told I have to make a special trip to YVR to get my ticket reiussed! I told them I wouldnt be there until the day I fly and I dont want to leave it until then in case there is another screwup, so at the moment I am refusing to do it and have asked for a new ticket to be sent to me, which they wont do til they get the old one back etc.
My issue here is that it will take over an hour of my time, plus gas plus parking plus hassle to do this, because of their screwup. I reckon that this is worth something like $120. As the agent said though, of course I could always write to customer relations.......
What are other peoples experiences of PTO? I didnt know a person was involved in the process, so was surprised by this.