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Thread: Not Thrilled With a Remark by a DM Agent Tonight
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Old Dec 20, 2011, 12:12 pm
  #14  
oh912flyer
 
Join Date: Oct 2011
Location: CMH
Programs: DL GM, HH Diamond
Posts: 390
Originally Posted by FlyingHigh20
If this wasnt IROPS, and instead, a permanent schedule change, I'm failing to see why you think you are entitled to those MQM's/RDM's. Yes, you purchased it thinking you were going to get "x" amount of MQM's - but now that they no longer offer that flight, I'm sure you have other routing options available to you to make up some of those missed MQM's if you should so desire (ATL-DTW/MEM/JFK-PIT?)...but at the end of the day, you purchased that flight (or should have) to get to point A-B.
Wow.

AFAIAC, a flight cancelation is IROPS, regardless of the reason for the cancelation. DL honors ORC requests for these situations.

OP: yes, agent's remark was uncalled for, especially for someone on the Diamond line.
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