Originally Posted by
mattm
For what it's worth, the zipper on my TravelPro busted after 2 flights... getting the bag replaced at The bay in Canada was a nightmare that took several hours and took visits to several stores (and ended up just a refund).
It took 4 years for BA to get around to breaking the zipper pulls on my 26 or 27" B&R. It took CO about 15 years to do the same on my 20/22". I keep meaning to send it back for repair but between how useful the bags are and the hassle factor I'll probably never get around to it.
That said - I'm not really a fan of the latest B&R's. They don't seem to be as well built as they used to be.