Originally Posted by annesdaughter

Currently staying at the Fairmont Hotel Vancouver, and have platinum benefits. We booked two rooms through the platinum reservation line, and at time of booking we were given a 10 am check-in time and 6 pm late check out. Arrived around noon; rooms weren't ready. FPC desk offered to hold our luggage until they were ready, so we headed out to Robson for some lunch and shopping. Rooms were ready at 1:45 pm.

FPC desk did give us a discount coupon for hotel dining to make up for the inconvenience (15% off excluding in-room dining) and said that we could use it for the special Nutcracker afternoon tea we had reserved for later in the day. However, staff at the tea refused to apply the 15% dining discount, saying that it couldn't be used in conjunction with the 25% discount we received for booking the tea prior to Nov. 30th (advertised online). So rooms were about 3.5 hours late for us, and sadly we weren't able to apply the discount offered - unless we do more hotel dining, which we haven't planned as we already have breakfast included.

Hopefully the desired late check out will go as planned!