Originally Posted by
krugon
I received a certificate for a free night at a Conrad/Waldorf branded hotel. Turned out to be a classic bait and switch offer when I tried to use it for a stay in NYC. The property there would only honour it as a buy 1 night get one night free promotion. This was not mentioned on the promotional material accompanying the certificate. I registered a complaint with Centurion Travel but have yet to hear anything back from the customer service department.
This doesn't sound correct. I booked my free night at the Waldorf Towers - no need for a second night. The fine print on the certificate itself also clearly states that it is for a free night, not buy one get one. You should try again.