Originally Posted by HIDDY

....The title for a start is completely misleading. Qantas seems to get off Scott free in all of this but they are much more to blame than BA.

Originally Posted by Baysider

Yes, I had a PM from Red Roo who offered to make calls ahead and ensure that the rest of the journey was as smooth as possible. This was indeed the case for the remainder of the Qantas operated legs. Things fell apart again when responsibility shifted totally to BA at Heathrow.

I did submit a complaint to Qantas about Brisbane check-in, but have had no response bar the automated acknowledgement.