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Old Dec 16, 2011 | 11:34 am
  #23  
Critic
 
Join Date: Nov 2009
Location: Between EWR & PHL
Programs: UA MileagePlus dirt (former hard-way Silver); AS Mileage Plan MVP; Hilton Honors Silver
Posts: 1,586
Originally Posted by garykung
The key issue is CO GAs don't know a thing about boarding. Really.

So when CO merged with UA, they are overwhelmed by the massive elite forces from the UA and fail to react accordingly.
Bullpucky. The key issue is that pmCO didn't have a hierarchy for elite boarding, so once Uniformed Military & F were boarded, all other elites were free to board. (There were exceptions in some hubs where elites were boarded by status, but that's the exception rather than the rule.) When UCH changed the policy re: Premier Access (bringing the eliteScrum to pmUA flights), it didn't change anything about how pmCO flights were boarded.

And as far as the policy rollback - a quick scan of the other boarding process threads on this board will show that there's a big issue with consistency boarding pmUA flights post-rollback - no two stations appear to be using the same boarding order. Again, this would have no affect on pmCO, since they went from the scrum to the scrum, then back to the scrum.

The boarding order needs to be standardized across both subsidiaries and enforced by station managers. Maybe we'll see this after the 2012 MP program becomes active, since the number of elite levels will drop back to 4, but there's no reason why they can't go back to something similar to pmUA's process in the interim.
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