Only 1 flight stands out; a 3 hour hop in F. Spent the whole fligh chatting to the purser and crew. Was told stories of incidents onboard and he let me play around with the laptop looking at different passenger profiles (59 Golds and 1 IO who was very particular about his coffee !)

Other than that, the Gold desk were absolutely great this year with 3 out of 3 requests (two of which were flex/saver issues) honoured within 48 hours.