Originally Posted by
torontoflyer
Took all the screen shots, print outs, etc, and wrote to Skywards Gold. This was 2 nights ago. Got a phone call today, and the agent confirmed that I will get the FLEX miles as shown on the website since it was a glitch in the system, even though the sale fare in fact does not earn any miles. I also got an email confirmation stating the same. They also thanked me for my continued business. Now that is customer service.
This is exactly the kind of
inconsistency that gets people so upset with Emirates.
I had exactly the same situation as you did back in June - the system showed FLEX miles before purchase and then suddenly switched to SAVER miles after purchase. I had screen shots and everything else and sent them off to Skywards. They refused to honour the FLEX miles shown.
I might have accepted that position if this forum doesn't overflow with stories similar to yours - namely that of honouring the original information provided on the basis of screenshots. Yet, because they do this arbitrarily, they may generate goodwill with you but actually ruin any goodwill from those of us who have been denied in the same situation.