Originally Posted by
kokonutz
Have you considered the possibility that the folks on VS forum might (just might!) welcome and enjoy the opportunity for collaborative input if it was provided? You seem very confident, but how can you know what is in their minds?
Just as any successful business knows, listening to and providing channels of feedback on customer service is key. It sounds like some mods are opposed to any effort to give them constructive feedback. If for example the VS forum was pleased with the moderation and gave examples why you'd think the moderator would love that feedback @:-)
Which leads to....
Originally Posted by
RSSrsvp
"done in the dark of night" comment that is highly inflammatory.
They do moderate their forums and look for rule violations. They may delete and edit posts and close threads without notice. They may discipline and suspend members who fail to adhere to the rules (see Discipline and Appeal for more information).
On-board discussion of moderator decisions - including post deletions and member discipline - is not allowed and will be removed. Members will also be subject to disciplinary action. Similarly, posts announcing a member's return to FlyerTalk after a suspension or ban are not allowed. If you have a question about a moderator action, contact the moderator directly or Carol (SanDiego1k).
With much respect to RSSrsvp, comments such as first line are the result of the two harshly worded red paragraphs you cite. The lack of transparency, lack of ways to even get a reason why something was edited/removed/locked lead to dark of night type comments.
Example: I have a PM from a moderator threatening to suspend me for "stalking" if I make another response to a question about their actions. Having the ability to (politely & respectfully) discuss the situation in a dedicated thread of moderation would provide a more neutral forum to resolve the issue while educating the larger FlyerTalk community about the decision making process. This greater understanding from both sides will improve our community and reduce the need for moderator intervention in other threads.