Originally Posted by jaybert

yea they eventually told me via their online contact to call in. i called in and they asked if I had the offer letter (i said no), and she said to fax in a printout of the website with my card #, etc, and they would get back to me in a couple days. I did that yesterday, but have not heard anything yet. I'll update if I end up getting the statement credit, or if they continue to deny me.