Originally Posted by
FLgrr
He probably mouthed off to the FA.
Yes, he did. Read
HERE.
Originally Posted by
miamigrad
I -LOVE- AA's response on Facebook.
When Maya held an open forum on Milepoint, I asked if AA would truly engage in social media (Facebook, Twitter, frequent flyer boards) like other airlines had been doing (because, let's face it... they hadn't been at the time. The posts used to be 1-way "PR" messages). Today's response on Facebook is exactly what I had in mind - an ENGAGED airline, communicating with its passengers (and followers). Not only do I like the method of response, but I like the content as well.
WELL DONE, AA! ^
+1 ^ I was very happy to see them getting "social" with this and also not being shy in defending their actions from this well-known individual.