I purchased 10/24, and am still getting the runaround as well. Very frustrating. I've contacted them every week, and now they're just falling back on the "please wait 8 weeks" line. So come 12/18 we'll see what their story is.

I'd suggest doing this via email, I'm keeping a paper trail as I'm thinking this will get ugly. Also the phone support is atrocious.

My communication is with "Emily" who I'm almost certain is a different person every time who simply signs the email "Emily" to sound like it is personal. Grammer style, and zero recollection of the issue lead me to believe this is a pool of CSRs who just take the issue and reply with useless info.