Originally Posted by
UA-NYC
This is unfortunately the crux of the issue. MP is much more automated, and when a manual hand is required, things get fixed pretty much immediately. Since we're going to use CO's systems going forward, we're all going to have to babysit our accounts much more, and I'm sure call/e-mail volume to CS is going to increase. Not looking forward to future interactions...
Agreed. This does appear to be one of the many differences, but I believe they're still working on bringing the two processes together and will eventually streamline the system. However, FWIW, I was told that the process for requesting missing miles from a partner carrier is exactly the same for both UA/CO. What happens after that is another story.
[QUOTE=UA-NYC;17575957...Dealing with UG instruments appears to be particularly difficult for OPSC - I've been told twice now that my RU is "scheduled" to be returned to my account. The 2nd time I got fed up and asked the agent to work with a supe to get it deposted immediately. It supposedly will later this AM - we'll see.[/QUOTE]
You and others have mentioned this a few times, so it does appear as though this part of the program wasn't developed correctly/thoroughly. Can't say I've had to deal with it myself yet, but based on your experineces so far I'm not looking forward to it. Hopefully, by the time I have too....you'll have paved the way for me.
