FlyerTalk Forums - View Single Post - Lack of Response from OnePass
View Single Post
Old Dec 6, 2011, 9:09 am
  #13  
channa
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
Originally Posted by JLSocks
One agent said it used to be so easy in the past when they allowed the agent to just post it to your account when you provided the boarding pass and e-ticket information, but they're no longer allowed to do that because they have to get approval from the operating carrier.
Back when CO was in SkyTeam, there was no validation on partner credit.

The problem is not the approval -- that can happen in seconds. It seems that the CO reps do not have access to the system that generates the approvals.

Maybe they're sending them to some other department to handle?
channa is offline