Originally Posted by emcsweeney

As I posted recently, I'm still missing 1 of 4 segments for an OZ flight in September. CO sent over the request for Sept 1st, my departure date, and OZ denied it. When I didn't see the miles post for almost a month, I called back and CO sent it back over with Sept 2nd, my arrival date into ICN. After a couple more weeks without seeing my miles, I called back in to find out OZ denied it again??? This is all normally done electronically without too much trouble, but I'm now sending in a copy of my boarding pass and the OPSC is going to call OZ to find out what their problem is.

The guy I talked to was a supervisor and very helpful, and we talked about the overall process for requesting missing miles and maintaining my account in general. Most importantly, he acknowledged that since the merger started, that emails to the OPSC are very backed up and he knows there is some frustration there and that they're trying to get caught up. However, he also noted that OnePass accounts are basiclly "self-maintained" accounts and that if you're not getting responses in a timely manner, call in periodically.

So, as has been noted several times, call the elite line and ask to be transferred over to the OPSC. I have not waited more than two minutes when I do this.