Originally Posted by
emcsweeney
However, he also noted that OnePass accounts are basiclly "self-maintained" accounts and that if you're not getting responses in a timely manner, call in periodically.
This is unfortunately the crux of the issue. MP is much more automated, and when a manual hand is required, things get fixed pretty much immediately. Since we're going to use CO's systems going forward, we're all going to have to babysit our accounts much more, and I'm sure call/e-mail volume to CS is going to increase. Not looking forward to future interactions.
So, as has been noted several times, call the elite line and ask to be transferred over to the OPSC. I have not waited more than two minutes when I do this.
This does work well (though I really hope we'll get a more dedicated set of agents for Elites, a la MP). But it's more than just missing flight credits (which is a big issue of course). Dealing with UG instruments appears to be particularly difficult for OPSC - I've been told twice now that my RU is "scheduled" to be returned to my account. The 2nd time I got fed up and asked the agent to work with a supe to get it deposted immediately. It supposedly will later this AM - we'll see.