I had a flight booked before the transfer to the new system. Post transfer, it won't show up in my elevate profile, but if I search by PNR number it shows up.

I had a change of plans and needed to cancel. Tried website today, and of course it won't work.

Tried calling in, and I get the "We are too busy to take your call," automatically disconnected response.

Tried twitter, and they said they would cancel and have an agent call me tonight to confirm... The agent calls, and she can't even cancel the flight! She puts me on hold for 35 minutes and I just wait while she tries to fix it. I finally hung up after 35 minutes... Not worth my time. The agent called back a few minutes with an apology and a $25 voucher... oh brother...