Originally Posted by
Vuelos
Who was correct as to the OP's situation?
You can choose to disbelieve me but I was right. When a flight is advertised (on the website or in print) as a flat bed seat, they will move you if there is an advanced downgrade and a flat bed is available on a legal routing.
But since that's not in the CoC I don't think you can wrap your head around it can you?
Also, that non-reclining F seat or the broken PTV or a meal that makes you sick, if you ask for compensation for that I guess you aren't subject to compensation because it's not spelled out in the CoC is it.
Too many Lawyers interpreting this. Legal standing does not necessarily = good business. I agree with Vuelos because I have personally been both compensated and re-accommodated for the lack of a Lie-Flat that were originally booked. That was huge part of my decision to go with DL on those trips and frankly I got very little push back from DL.
Just because it is not law or in the CoC's does not mean it is not mean it is good business to tell a customer to get lost when you know you misrepresented what was sold. And good examples of compensation for non CoC items (AVOD, seat issue, bad meal) Mr Vuelos.