DL14 ATL-FRA 11/23/11 Equipment change
Nov 22, 2011, 9:23 pm
#16
Join Date: Nov 2009
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You seem to think that Delta's CoC is legally sound - however its not. If Delta markets and sells a lie-flat seat, and that's what you purchased, then you are entitled to it. This would be an open and shut case in small claims court simply based on Delta's behavior in advertising the specific hard product. And no, this isnt just an inference made on my part based on understanding of basic law....this is coming from several lawyer friends of mine who have seen similar instances in the past.
Nov 22, 2011, 9:28 pm
#17
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Feel free to cite for me anywhere else in DL's CoC.
http://images.delta.com.edgesuite.ne...riage_intl.pdf
http://images.delta.com.edgesuite.ne...riage_intl.pdf
You seem to think that Delta's CoC is legally sound - however its not. If Delta markets and sells a lie-flat seat, and that's what you purchased, then you are entitled to it. This would be an open and shut case in small claims court simply based on Delta's behavior in advertising the specific hard product. And no, this isnt just an inference made on my part based on understanding of basic law....this is coming from several lawyer friends of mine who have seen similar instances in the past.
Nov 23, 2011, 7:18 am
#18
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Same here !DL took all those newer NWA planes from the west coast to the east coast #%$#%$#$% us out here
Nov 23, 2011, 8:09 am
#19
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You seem to think that Delta's CoC is legally sound - however its not. If Delta markets and sells a lie-flat seat, and that's what you purchased, then you are entitled to it. This would be an open and shut case in small claims court simply based on Delta's behavior in advertising the specific hard product. And no, this isnt just an inference made on my part based on understanding of basic law....this is coming from several lawyer friends of mine who have seen similar instances in the past.
Nov 23, 2011, 8:18 am
#20
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Nov 23, 2011, 8:31 am
#21
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One buys a ticket for transportation in a class of service.
I anticipate that Andy and I would accept as evidence a U.S. court case, finding for the applicant against Delta in the matter of a different business class seat constituing a material negative impact, if anybody thinks the flexibility to substitute equipment as established in the C of C isn't binding in this matter.
Seconding advice given the OP: the 176-degree recliners on the A330s are good enough that I wouldn't - for a minute - consider a connection to get the lie-flats on a 764 DTW-FRA.
I anticipate that Andy and I would accept as evidence a U.S. court case, finding for the applicant against Delta in the matter of a different business class seat constituing a material negative impact, if anybody thinks the flexibility to substitute equipment as established in the C of C isn't binding in this matter.
Seconding advice given the OP: the 176-degree recliners on the A330s are good enough that I wouldn't - for a minute - consider a connection to get the lie-flats on a 764 DTW-FRA.
Nov 23, 2011, 9:39 am
#22
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Being unfamiliar with the A330 BE seats I decided to go through DTW and get the 767 flat bed seats.
Calling premium services didn't help much although had a nice conversation with the last agent. He stated that the fare class I was booked in wasn't available anymore and thus couldn't help me. Didn't want to escalate to a supervisor and already had the offer of a fellow FTer to help, so choose that avenue.
Got the routing I wanted and a couple of extra miles along the way.
Thanks for all the advice provided. It's great to be part of such a knowledgeable community.
Calling premium services didn't help much although had a nice conversation with the last agent. He stated that the fare class I was booked in wasn't available anymore and thus couldn't help me. Didn't want to escalate to a supervisor and already had the offer of a fellow FTer to help, so choose that avenue.
Got the routing I wanted and a couple of extra miles along the way.
Thanks for all the advice provided. It's great to be part of such a knowledgeable community.
Nov 23, 2011, 9:45 am
#23
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ATL-FRA usually sits about 8.5-9 hours...always nice with a good tail wind, unless you want to sleep.
Nov 23, 2011, 10:08 am
#24
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I anticipate that Andy and I would accept as evidence a U.S. court case, finding for the applicant against Delta in the matter of a different business class seat constituing a material negative impact, if anybody thinks the flexibility to substitute equipment as established in the C of C isn't binding in this matter.
You can choose to disbelieve me but I was right. When a flight is advertised (on the website or in print) as a flat bed seat, they will move you if there is an advanced downgrade and a flat bed is available on a legal routing.
But since that's not in the CoC I don't think you can wrap your head around it can you?
Also, that non-reclining F seat or the broken PTV or a meal that makes you sick, if you ask for compensation for that I guess you aren't subject to compensation because it's not spelled out in the CoC is it.
Last edited by Vuelos; Nov 23, 2011 at 10:14 am
Nov 23, 2011, 11:01 am
#25
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Who was correct as to the OP's situation?
You can choose to disbelieve me but I was right. When a flight is advertised (on the website or in print) as a flat bed seat, they will move you if there is an advanced downgrade and a flat bed is available on a legal routing.
But since that's not in the CoC I don't think you can wrap your head around it can you?
Also, that non-reclining F seat or the broken PTV or a meal that makes you sick, if you ask for compensation for that I guess you aren't subject to compensation because it's not spelled out in the CoC is it.
You can choose to disbelieve me but I was right. When a flight is advertised (on the website or in print) as a flat bed seat, they will move you if there is an advanced downgrade and a flat bed is available on a legal routing.
But since that's not in the CoC I don't think you can wrap your head around it can you?
Also, that non-reclining F seat or the broken PTV or a meal that makes you sick, if you ask for compensation for that I guess you aren't subject to compensation because it's not spelled out in the CoC is it.
Just because it is not law or in the CoC's does not mean it is not mean it is good business to tell a customer to get lost when you know you misrepresented what was sold. And good examples of compensation for non CoC items (AVOD, seat issue, bad meal) Mr Vuelos.
Nov 25, 2011, 11:26 pm
#26
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Fr the record, I've had no problem getting DL to switch my flights when the schedule changed from mainline to RJ or from one DL connection carry to another of them. For the mainline to commuter service change, my understanding is that they are required to either change you back or completely refund the ticket if you ask, just as they must disclose service by a commuter affiliate or codeshare partner.