Originally Posted by Biggie Fries

First time 24-hour "canceller" as per new policy. Made reservation on line late afternoon, realized by evening it was not going to fly (figuratively), called premier desk and cancelled same evening. So far so good: In on-line system, now shows as cancelled.

But color me anxious. There is nothing on the cancellation that shows that I did it within 24 hours of booking. The kind and knowledgeable agent acknowledged that there is no cancellation number that accompanies the interchange (I did get her name) and ... I don't know ... complex system ... things fall through the cracks. The limited data above suggest (dog that does not bark, and all that...) that no one on this board has had trouble when scrupulously following the rule (telephonic cancellation). But has anyone come up with a way to "validate" or otherwise "memorialize" the occurrence of this oral interchange pending the credit card refund?

(It was/is a "big ticket" item, hence would be painful to chalk up to experience in the event of miscue....)

Originally Posted by intub8r

I did a 24 hour cancellation about 2 weeks ago. Booked online, called CP desk a couple hours later to cancel. Was told it would take 7-10 business days to process, and the refund appeared on my credit card activity in exactly that timeframe.

FWIW, I rebooked the same city pairs etc with different number of pax. Both reservations still appear in my online profile, but as you note the one does say "cancelled".

My advice is to wait patiently - but nervously - for a week, and check your credit card activity each day. If its not there in the right time frame, start calling again. I'm sure it'll be fine though.