Originally Posted by FlyingHigh20

You seem to think that Delta's CoC is legally sound - however its not. If Delta markets and sells a lie-flat seat, and that's what you purchased, then you are entitled to it. This would be an open and shut case in small claims court simply based on Delta's behavior in advertising the specific hard product. And no, this isnt just an inference made on my part based on understanding of basic law....this is coming from several lawyer friends of mine who have seen similar instances in the past.