I've flown Delta out of BWI many times. Generally, its a smooth experience. However, I have observed one thing Delta might want to address as they move their new check-in counter.

At certain times of the day, bag check-in at the current counter is overwhelmed, with very long lines forming of people who've checked in at the kiosk needing to dump their bags. I didn't time the wait precisely, but I know it was very long, long enough to discourage me from wanting to fly with bags.

Even the medallion check-in can be a a bit slow during these periods, and I feel bad for the people who are not medallions. I have made it a point to check-in online and limit my bag size to what I can take on board at BWI, to avoid further impacting the waits for everyone else.

I don't think it would be that hard to add a few staff and make some process flow improvements at Delta BWI bag check-in that would result in a shorter line and a better experience for customers, especially for those paying for their bags.

I obviously like Delta and am making this suggestion in the hope they use this opportunity to improve their customers' experience at this particular station.

regards,

John