I emailed Sid Gokani on the 4th November.
By the 8th I had not received any reply, or acknowledgement of receipt of the email, so I sent another on the 8th to the same email address, requesting at least an acknowledgement of my original correspondence.
Dear Sir
I appreciate that you may not have yet had time to respond to the detail of my concerns re the Qantas Club BA Lounge access, but in the interim, may I at least have an acknowledgement of my email
regards
I then received a prompt reply as follows :
I am writing to acknowledge receipt of your email and to let you know that it has been given to Qantas Customer Care for response. They will be in touch with you again.
Regards
Elizabeth Lane
Manager Loyalty Services
Qantas Frequent Flyer - Qantas Airways Ltd
As of today I have not received any further communications from Qantas.
I am minded to write again to Loyalty Services, requesting that they keep open the renewal window until the question has been answered, and if it indeed transpires that there has been this significant dilution of benefit, offer my wife a refund backdated to the time at which the change of policy was implemented.
I imagine their Customer Care department is somewhat overwhelmed with the ramifications of the recent grounding of the entire fleet ....
Again I would urge anyone who feels that they have been disadvantaged by what appears to be a reduction in benefit, to contact Qantas directly.