Originally Posted by
saneman
Now with online checkin and kiosk based checkins being more common these days, one would think that the need to go to a gate agent to get seats changes must have gone down dramatically. We can sort it out at the kiosk itself.
That may be true for seasoned travelers (like those on FT). But for the leisure travelers and travel novices (which WN does more than its fair share of attracting), being self-sufficient at an electronic kiosk is asking a lot. It reminds me of the times I go to the drive-up ATM at the bank. Inevitably, there will be someone in front of me that is either a) trying to refinance their mortgage using the ATM; 2) hasn't mastered the ability to pull up close enough to the machine without having to open their door to push the buttons; or 3) just can't figure out this new-fangled technology.
Last edited by nsx; Nov 10, 2011 at 2:09 pm
Reason: replaced the incendiary K-word