Originally Posted by
saneman
Now with online checkin and kiosk based checkins being more common these days, one would think that the need to go to a gate agent to get seats changes must have gone down dramatically. We can sort it out at the kiosk itself.
There are very few airside kiosks on Southwest or any other airline. People just line up to see the Gate Agent at the podium. IMHO Southwest would need to triple its staffing for Gate Agents to handle assigned seating.