Originally Posted by
moulder3
1. An unpublished 800# that has practically no wait time (similar to every other elite program). It doesn't need to be staffed by anyone different (99% of the phone reps are great, that's why we love JetBlue!) however it would allow the most frequent customers to know they can get through even during snowstorms. Since EVERY other airline offers this, it's frankly long overdue.
This already exists. I haven't had any luck figuring out what the threshold is, but i've heard anywhere from "top 250 in your city" to "top 1000 world wide" from the reps when i ask.
It's a nice program though. Along with the phone number they send me a signed holiday card from the ceo, redsox tickets once a year, and usually something else like a concert (last year was grace potter).