Originally Posted by
Aitchly
From conversations, housekeeping decided I had left the building, collected my clothes and brought them to the front desk.
Glad you figured out what happened, although it makes me uncomfortable that housekeeping can determine, based on seeming random criteria, that I've abandoned my room prior to my checkout date. Exactly
how many articles of clothing must one leave to avoid this?
And then there's the issue of taking your clothes from your room and then losing them! (I won't even touch the issue of suggesting getting replacements at Wal-Mart.)
Originally Posted by
Aitchly
Marriott customer care sent me a generic email reply and told me the local GM would handle the problem in 3-5 days. So much for Silver, should of made a stronger push for Gold
If my experience as a Marriott Gold is any indication, it wouldn't have made any difference. It seems that if the hotel is satisfied by the resolution, so is Marriott Corporate, regardless of what the customer thinks.
